HomeResourcesTHoMCast Episode 22 – Understanding Customer Experience

Marketing podcast: understanding Customer Experience

Podcast

THoMCast Episode 22 – Understanding Customer Experience

The House of Marketing House icon

The THoMCast Team

26 min listening

In this episode of the THoMcast, we explore the fascinating realm of Customer Experience (CX) with experts Griet and Sissi from The House of Marketing.
We uncover the core of CX, discuss its importance, and share insights on measuring its impact. Gain valuable tips on improving CX, understanding your customers, and measuring ROI. Customer experience is not just a buzzword, it’s a game-changer for your business. Join us for an enlightening journey into the world of CX in this engaging episode.

Sissi Dierckxsens

Consultant

sissi.dierckxsens@thom.eu
Griet Heylen

Consulting Manager

griet.heylen@thom.eu

Listening a podcast episode is nice, but it’s better if you end up learning new tactics, marketing tips, trends and best practices. Right?

Here’s what you’ll learn in this episode:

The essence of Customer Experience
How to measure CX impact?
The power of CX: what’s in it for a business?
Tips & tricks for enhancing CX
The Double Diamond method: how to understand customer needs?