HomeResourcesTHoMCast Episode 22 – Understanding Customer Experience
Marketing podcast: understanding Customer Experience


THoMCast Episode 22 – Understanding Customer Experience

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  • The THoMCast Team

In this episode of the THoMcast, we explore the fascinating realm of Customer Experience (CX) with experts Griet and Sissi from The House of Marketing.
We uncover the core of CX, discuss its importance, and share insights on measuring its impact. Gain valuable tips on improving CX, understanding your customers, and measuring ROI. Customer experience is not just a buzzword, it’s a game-changer for your business. Join us for an enlightening journey into the world of CX in this engaging episode.

Who are the speakers?

What will you learn?

Listening a podcast episode is nice, but it’s better if you end up learning new tactics, marketing tips, trends and best practices. Right?

Here’s what you’ll learn in this episode:

  • The essence of Customer Experience
  • How to measure CX impact?
  • The power of CX: what’s in it for a business?
  • Tips & tricks for enhancing CX
  • The Double Diamond method: how to understand customer needs?